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Please check your junk or spam email folders to see if your order confirmation email is there. If not, please contact us using the Contact Us page and we will assist you.

I didn't receive an order confirmation email. What should I do?

Customer Service

Where do you ship?

What is your shipping policy?

Do you offer free shipping?

Do you ship to Canada?

Can I change the shipping address of my order?

When will my order ship?

How long does delivery take?

How do I track my order?

Do you offer expedited shipping?

What if my order gets lost or arrives damaged?

My order was marked delivered but it’s not here.

What do I do if I receive the wrong item in my order?

Shipping & Tracking

How can I contact customer service?

I don't see a certain style, color, and/or size available?

I have a question about a specific style?

Can I get a catalog of your products?

I am unhappy with a product I purchased at a store. I tried to return it there but wasn't satisfied with the response. What can I do?

What’s your return policy?

How do I make a return?

Can I make an exchange?

When will I get my refund?

What is your cancellation policy?

Returns & Refunds

What if I need help placing an order?

What size should I buy?

If an item is out of stock, can I backorder it?

How do I apply promo/discount codes?

How do I check out?

Which payment methods are accepted?

Why am I being charged sales tax?

Do you accept credit cards with billing addresses located outside of the United States?

What happens after I place my order?

Can I edit or add anything to my order?

How do I cancel my order?

Placing an Order

Which shapewear style is best for me?

What are the differences in the brands you sell?

Why are there price differences among your brands?

What are the different shapewear levels of control?

What is Wonderful Edge®?

What is Back Magic®?

What is LYCRA FitSense® print technology?

Do you offer pregnancy or post-partum shapewear?

Do you make shapewear specifically for men?

How should I wash my new shapewear or panties?

Why does my high-waisted shaper roll down at the waist?

Why does my shaping short roll up from the bottom of the leg?

How can I avoid shapewear or panty wedgies?

Do you make "bathroom-friendly" shapewear?

Brands, Products, & Features

I can't find a style that I'm looking for?

Do you sell your products in stores in Canada or Mexico?

Do you sell your products in stores outside of North America?

Where can I purchase your products elsewhere online or in stores?

Product Availability

I'm having trouble logging in.

How do I unsubscribe from emails?

Why should I create an account on this website?

Do I need to have an account or be signed in to my account to make a purchase?

What does Cupid Intimates do with the personal information I provide?

Website Use

I didn't receive an order confirmation email. What should I do?Updated 5 months ago