Please contact us using the Contact Us page or the chat feature on the bottom right corner of the website.

Please contact us using the <a href="https://cupidintimates.com/pages/contact" title="Contact" id="isPasted">Contact Us</a> page or the chat feature on the bottom right corner of the website.

How can I contact customer service?

Please contact us using the Contact Us page. If the style is temporarily out of stock, we can help create an email alert for you to notify you when your desired style is available to purchase again. If the style has been discontinued, or the size or

Please contact us using the <a href="https://cupidintimates.com/pages/contact" title="Contact" id="isPasted">Contact Us</a> page.&#xA0;If the style is temporarily out of stock, we can help create an email alert for you to notify you when your desired style is available to purchase again.If the style has been discontinued, or the size or color is temporarily out of stock, we may be able to help you find a suitable substitute.

I don't see a certain style, color, and/or size available?

Please check your junk or spam email folders to see if your order confirmation email is there. If not, please contact us using the Contact Us page and we will assist you.

Please check your junk or spam email folders to see if your order confirmation email is there.If not, please contact us using the <a href="https://cupidintimates.com/pages/contact" title="Contact">Contact Us</a> page and we will assist you.

I didn't receive an order confirmation email. What should I do?

Please contact us using the Contact Us page or the chat feature on the bottom right corner of the site and we will happily assist you.

Please contact us using the <a href="https://cupidintimates.com/pages/contact" title="Contact" id="isPasted">Contact Us</a> page or the chat feature on the bottom right corner of the site and we will happily assist you.

I have a question about a specific style?

We don’t have traditional catalogs featuring our various brands and styles.  However, if you give us an idea of the type of product information you’re looking for, we may be able to send you other kinds of marketing materials. You can also sign up to

We don&#x2019;t have traditional catalogs featuring our various brands and styles. &#xA0;However, if you give us an idea of the type of product information you&#x2019;re looking for, we may be able to send you other kinds of marketing materialsYou can also sign up to receive our newsletter via email. &#xA0;It will tell you about all of the new products from Cupid&#xAE;, Naomi &amp; Nicole&#xAE;, Miraclesuit&#xAE; Shapewear, and TC&#xAE;, and other news about our company and CupidIntimates.com.To sign up, simply enter your email address in the &#x201C;Newsletter&#x201D; box located at the bottom of our site&#x2019;s pages and click the &#x201C;Subscribe&#x201D; button.

Can I get a catalog of your products?

Please visit Our Guarantee page to learn how we can help you.

Please visit&#xA0;<a href="https://cupidintimates.com/pages/our-guarantee" title="Our Guarantee" id="isPasted">Our Guarantee</a> page to learn how we can help you.

I am unhappy with a product I purchased at a store. I tried to return it there but wasn't satisfied with the response. What can I do?

Still need help? Please click above to write us a message, and one of our Customer Service Agents will be able to further assist you.

Return to CupidIntimates.com

Cupid Intimates

Customer Service

What is your shipping policy?

Where do you ship?

Do you ship to Canada?

Do you offer free shipping?

Can I change the shipping address of my order?

When will my order ship?

How long does delivery take?

How do I track my order?

Do you offer expedited shipping?

What if my order gets lost or arrives damaged?

My order was marked delivered but it’s not here.

What do I do if I receive the wrong item in my order?

Shipping & Tracking

What’s your return policy?

How do I make a return?

Can I make an exchange?

When will I get my refund?

What is your cancellation policy?

Returns & Refunds

What if I need help placing an order?

What size should I buy?

If an item is out of stock, can I backorder it?

How do I apply promo/discount codes?

How do I check out?

Which payment methods are accepted?

Why am I being charged sales tax?

Do you accept credit cards with billing addresses located outside of the United States?

What happens after I place my order?

Can I edit or add anything to my order?

How do I cancel my order?

Placing an Order

Which shapewear style is best for me?

What are the differences in the brands you sell?

Why are there price differences among your brands?

What are the different shapewear levels of control?

What is Wonderful Edge®?

What is Back Magic®?

What is LYCRA FitSense® print technology?

Do you offer pregnancy or post-partum shapewear?

Do you make shapewear specifically for men?

How should I wash my new shapewear or panties?

Why does my high-waisted shaper roll down at the waist?

Why does my shaping short roll up from the bottom of the leg?

How can I avoid shapewear or panty wedgies?

Do you make "bathroom-friendly" shapewear?

Brands, Products, & Features

If an item is out of stock, can I backorder it? copy

I can't find a style that I'm looking for?

Do you sell your products in stores in Canada or Mexico?

Do you sell your products in stores outside of North America?

Where can I purchase your products elsewhere online or in stores?

Product Availability

I'm having trouble logging in.

How do I unsubscribe from emails?

Why should I create an account on this website?

Do I need to have an account or be signed in to my account to make a purchase?

What does Cupid Intimates do with the personal information I provide?

Website Use