What’s your return policy?Updated a month ago

We want you to be completely satisfied with every item you purchase from CupidIntimates.com.  If you’re not, you may return a non-Clearance item within 30 days of its original shipment date for a full refund of the purchase price (plus any sales tax we charged), less the original shipping fees.  Garments should be returned in their original condition, unworn and unwashed, with all original tags still attached.  Unfortunately, all panties that have been tried on cannot be returned. Please click here to begin a return to ensure proper credit. Your refund of the purchase price will be issued in the same form as the original payment with a $7.95 return shipping fee deducted from the refund total. You can expect your refund in 7-14 business days after your package is received and inspected at our warehouse. The original shipping and handling will not be refunded. 

Returns of non-final sale items purchased as gifts for you must be performed by the original purchaser.

We’re sorry, but we cannot assume your cost for shipping the item back to us. This is true even if you did not originally pay for shipping when you purchased this item because it was part of an in-stock merchandise order totaling $50.00 or more.

Merchandise purchased from CupidIntimates.com cannot be returned to other retailers who carry Cupid Intimates’ products. Items purchased from our retail partners are best returned directly to them for the most efficient refund possible.

Please note that CupidIntimates.com cannot process “exchange transactions.” If you’d like to “exchange” one item you purchased for one of a different category, style, size, and/or color, please return the first item and purchase the replacement as two separate transactions.

For further information, please view our full Return & Refund Policy.