We want you to be completely satisfied with every item you purchase from CupidIntimates.com.  If you’re not, you may return a non-Clearance item within 30 days of its original shipment date for a full refund of the purchase price (plus any sales tax

<p id="isPasted">We want you to be completely satisfied with every item you purchase from CupidIntimates.com. &#xA0;If you&#x2019;re not, you may return a non-Clearance item within 30 days of its original shipment date for a full refund of the purchase price (plus any sales tax we charged), less the original shipping fees. &#xA0;Garments should be returned in their original condition, unworn and unwashed, with all original tags still attached. &#xA0;Unfortunately, all panties that have been tried on cannot be returned. Please click <a rel="noopener" href="https://shopify.com/73749332283/account/orders" target="_blank">here</a> to begin a return to ensure proper credit. Your refund of the purchase price will be issued in the same form as the original payment with a $7.95 return shipping fee deducted from the refund total. You can expect your refund in 7-14 business days after your package is received and inspected at our warehouse. The original shipping and handling will not be refunded.&#xA0;</p><p>Returns of non-final sale items purchased as gifts for you must be performed by the original purchaser.</p><p>We&#x2019;re sorry, but we cannot assume your cost for shipping the item back to us. This is true even if you did not originally pay for shipping when you purchased this item because it was part of an in-stock merchandise order totaling $50.00 or more.</p><p>Merchandise purchased from CupidIntimates.com cannot be returned to other retailers who carry Cupid Intimates&#x2019; products. Items purchased from our retail partners are best returned directly to them for the most efficient refund possible.</p><p>Please note that CupidIntimates.com cannot process &#x201C;exchange transactions.&#x201D; If you&#x2019;d like to &#x201C;exchange&#x201D; one item you purchased for one of a different category, style, size, and/or color, please return the first item and purchase the replacement as two separate transactions.</p><p>For further information, please view our full <a href="https://cupidintimates.com/policies/refund-policy">Return &amp; Refund Policy</a>.</p>

What’s your return policy?

To return a non-Final Sale item purchased from CupidIntimates.com for a refund, please follow these steps:. If your return request is approved and requires shipping, you will receive an email with shipping instructions and a return shipping label. Pl

<div data-block="true" data-editor="4is4i" data-offset-key="2tmr8-0-0" id="isPasted"><div data-offset-key="2tmr8-0-0"><span data-offset-key="2tmr8-0-0"><span data-text="true" style="font-size: 16px;">Our return policy allows for returns within 30 days of shipment date for a full refund of the purchase price, less original shipping fees, with a $7.95 return shipping fee deducted. Items must be unworn, unwashed, with tags attached. Tried-on panties cannot be returned. Refunds issued in 7-14 days after inspection. Final sale items are non-returnable.</span></span></div></div><div data-block="true" data-editor="4is4i" data-offset-key="9tc4e-0-0"><div data-offset-key="9tc4e-0-0"><span data-offset-key="9tc4e-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="4is4i" data-offset-key="ae7e8-0-0"><div data-offset-key="ae7e8-0-0"><span data-offset-key="ae7e8-0-0"><span data-text="true" style="font-size: 16px;">Please note that we are unable to process exchanges at this time.</span></span></div></div><div data-block="true" data-editor="4is4i" data-offset-key="rdii-0-0"><div data-offset-key="rdii-0-0"><span data-offset-key="rdii-0-0" style="font-size: 16px;"><br data-text="true"></span></div></div><div data-block="true" data-editor="4is4i" data-offset-key="37ptv-0-0"><p id="isPasted"><span style="font-size: 16px;">To&#xA0;return&#xA0;a non-Final Sale item purchased from CupidIntimates.com for a refund, please follow these steps:</span></p><ol><li style="font-size: 16px;">Click <a rel="noopener" href="https://shopify.com/73749332283/account/orders" target="_blank">here</a> to begin the return process</li><li style="font-size: 16px;">Once you&apos;ve logged into and opened your account, view your orders and click on the order you&apos;d like to submit the&#xA0;return&#xA0;for</li><li style="font-size: 16px;">Click &quot;Request&#xA0;return&quot;</li><li style="font-size: 16px;">If your order has more than one item, select which item(s) you&apos;d like to&#xA0;return&#xA0;(note: if an item is not eligible for a&#xA0;return&#xA0;[see above policies], it will not be selectable)</li><li style="font-size: 16px;">Select a reason for the&#xA0;return&#xA0;and leave a note for the store (optional)</li><li style="font-size: 16px;">Click &quot;Request return&quot;</li></ol></div><div data-block="true" data-editor="4is4i" data-offset-key="15cp2-0-0"><p id="isPasted">If your&#xA0;return&#xA0;request is approved and requires shipping, you will receive an email with shipping instructions and a&#xA0;return&#xA0;shipping label. Please follow these directions.</p><p>Your refund of the purchase price will be issued in the same form as the original payment with a $7.95 return shipping fee deducted from the refund total. You can expect your refund in 7-14 business days after your package is received and inspected at our warehouse. The original shipping and handling will not be refunded.&#xA0;</p><p><br></p><p>For further information, please view our full <a href="https://cupidintimates.com/policies/refund-policy" target="_blank" rel="noopener noreferrer">Refund &amp; Return Policy</a>.</p></div>

How do I make a return?

Unfortunately, we are unable to offer exchanges at this time. You will need to separately purchase the new item(s) you'd like. However, we are committed to ensuring customer satisfaction. If you receive a damaged or incorrect item, please contact us

<p>Unfortunately, we are unable to offer exchanges at this time. You will need to separately purchase the new item(s) you&apos;d like.&#xA0;</p><p>However, we are committed to ensuring customer satisfaction. If you receive a damaged or incorrect item, please contact us immediately at <strong>cupidintimates@cupidintimates.com</strong> We will review the situation and strive to resolve the issue, which may include a replacement, discount, or refund.</p>

Can I make an exchange?

Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow 3-5 business days for the refund to reflect in your account.

<p>You can expect your refund in 7-14 business days after your package is received and inspected at our warehouse. Your refund of the purchase price will be issued in the same form as the original payment with a $7.95 return shipping fee deducted from the refund total. The original shipping and handling will not be refunded.&#xA0;</p><p>Once your return has been received and processed, you will be notified via email when the refund has been issued.</p><p>Please allow 3-5<strong>&#xA0;</strong>business days for the refund to reflect in your account.</p><p>For further information, please view our full <a href="https://cupidintimates.com/policies/refund-policy">Return &amp; Refund Policy</a>.</p>

When will I get my refund?

Orders may be canceled until 8:45am ET the next business day after your order was placed, but we cannot guarantee that we will be able to cancel your order. Please email our team with your cancellation request as soon as possible. You will receive co

<p>Orders may be canceled until 8:45am ET the next business day after your order was placed, but we cannot guarantee that we will be able to cancel your order.</p><p>Please email our team with your cancellation request as soon as possible.</p><p>You will receive confirmation of your cancellation if we&#x2019;re able to make it happen.</p><p>After this period, we may not be able to cancel your order as it might already be in processing or shipment.</p><p>If you have already received an order confirmation email, it may be impossible to cancel your order. However, you can always request a return or exchange once your order arrives.</p>

What is your cancellation policy?

Still need help? Please click above to write us a message, and one of our Customer Service Agents will be able to further assist you.

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