Shipping & Tracking

What is your shipping policy?

By placing an order on CupidIntimates.com, you are agreeing to the following policies:. General Terms. We gladly ship items to all 50 American states, the District of Columbia, Guam, and Puerto Rico as well as all provinces and territories of Canada

Do you ship to Canada?

At this time, we offer shipping on select products to Canada and it's territories. We hope to offer more products in the near future. To see what is available for purchase in Canada, please toggle the currency selector on the upper right corner of th

Where do you ship?

We gladly ship items to all 50 American states, the District of Columbia, Guam, and Puerto Rico, Canada, and Australia.At this time, we are unable to ship to countries outside of the United States, Canada, and Australia. Please visit the Find Our Pro

Do you offer free shipping?

We're happy to offer free standard shipping for in-stock merchandise orders totaling $50.00 USD or more or $200 AUD or more – after discounts and any special promotions are applied, but before possible sales-tax charges are determined.

Can I change the shipping address of my order?

If your order has already been fulfilled, we are unable to update your shipping address. If your order has not yet been fulfilled, you may request that your shipping address be updated, but we cannot guarantee that we can make the address change. Wit

When will my order ship?

All orders will ship within three business days of placing the order. Please note that this window does not include weekends or holidays. Orders are not shipped on weekends or holidays.

How long does delivery take?

Delivery times vary depending on the destination and the shipping method selected:. United States:. • Economy USPS Ground Advantage: Typically arrives within 5-8 business days, after our 72 non-holiday business-hour processing time. • Standard USPS G

How do I track my order?

Once your order has been fulfilled, you will receive a separate shipping confirmation email with your tracking information. Tracking information may not be immediately available after your order is placed. It can take up to 48 hours for the number to

Do you offer expedited shipping?

Yes, we do offer expedited shipping for US orders through USPS Priority Mail Express, UPS 2nd Day Air®, and UPS Next Day Air®. Please note that these expedited shipping options are only available for orders placed between Monday at 9:00am ET and Frid

What if my order gets lost or arrives damaged?

At Cupid Intimates, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and an

My order was marked delivered but it’s not here.

If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship

What do I do if I receive the wrong item in my order?

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team within 48 hours of receipt for further assistance. Include a photo of the item received and the name of the missing item(s). Please double-chec